Privacy Policy

1 Introduction & Scope

Ko99 (ko99.top) is one of Bangladesh's leading online gaming and Sports Betting platforms. We believe your privacy is a fundamental right, and protecting it is our responsibility. This Privacy Policy explains what information ko99 collects, why we collect it, and how we keep it secure.

This policy applies to all ko99 services, websites, mobile apps, and related platforms. It takes effect from the moment you begin your relationship with ko99 — whether through registration, login, or simply visiting the website.

• This policy complies with applicable laws in Bangladesh and international data protection standards.
• Ko99 does not process sensitive data without the user's consent.
• Users will be notified in advance of any changes to this policy.

2 What information we collect

Ko99 only collects information that is necessary to provide services, ensure security, and meet legal obligations. Below is an overview of the types of data we collect and their sources:

3 How your information is used

Ko99 uses the information it collects for specific purposes only and avoids any unnecessary use. Our core purposes are:

• Account Management: Your data is used for registration, login verification, and account security.
• Transaction Processing: Your identity is verified during deposits and withdrawals.
• Fraud Prevention: Usage patterns are analyzed to detect unusual activity.
• Customer Support: Your account and transaction details are used to resolve issues quickly.
• Promotions & Offers: Relevant offers are sent based on your preferences and activity — you can opt out at any time.
• Legal Compliance: Your data is used to meet regulatory authority requirements.

4 Data Sharing & Disclosure

Ko99 shares your data only where limited and necessary. Disclosure may occur in the following circumstances:

• Payment Partners: Minimal data is shared to verify bKash, Nagad, and Rocket transactions.
• Legal Authorities: Information may be disclosed to relevant authorities under a court order or legal obligation.
• Licensing Authority: Required information is provided for audits by gaming licensing authorities.
• AML Compliance: Information on suspicious transactions may be reported to financial intelligence authorities to help prevent money laundering.

Outside of the cases listed above, ko99 will not share your personal information with any third party without your consent.

5 Cookie Policy

Ko99 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your platform experience.

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Anonymous data is collected to understand how the platform is being used.
• Marketing Cookies: To show relevant promotions — you can disable this in your browser settings.

6 Data Protection Measures

Ko99 applies industry-standard technical and organizational measures to protect your data. Our security framework operates on the following layers:

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Passwords are stored using the bcrypt hashing algorithm.
• Two-Factor Authentication (2FA) is available for your account.
• Suspicious login attempts are blocked automatically.
• Regular security audits and penetration testing are conducted.
• Least-privilege access policy — only authorized personnel can access user data.

7 Your Rights

As a ko99 user, you have several important rights over your own data. We respect these rights and actively support you in exercising them.

8 Data Retention Period

Ko99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for up to 5–7 years as required by law.
• KYC documents: up to 5 years after account closure.
• Marketing data: deleted immediately upon withdrawal of your consent.
• Log files and technical data: automatically deleted after 90 days as a general rule.

9 Protection of Minors' Data

Ko99 strictly prohibits registration and use of its services by anyone under 18. We do not knowingly collect or process data from minors.

• Age is verified by checking date of birth at the time of registration.
• If a minor is found to have created an account, that account will be closed immediately.
• All data associated with a minor's account will be deleted.

10 Policy Changes & Updates

Ko99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:

• A notice will be displayed on the website homepage.
• Notifications will be sent to your registered email or phone number.
• You will be notified via a popup notification at login.
• The "Last Updated" date at the top of the policy will be revised accordingly.

Continued use of ko99 after a revised policy is published will be considered your acceptance of the updated terms. If you object to any change, you may request that your account be closed.