Gaming at ko99 is meant for enjoyment, not stress. We want you to always play in control. Here you'll find all the information and tools you need to build safe gaming habits.
Ko99 believes gaming should be entertainment, not a burden.
The mental and financial well-being of every user is our top priority at ko99. We create an environment where gaming always stays enjoyable.
Deposit limits, session time, betting limits — all in your hands. Use ko99's tools to take control of your gaming habits at any time.
Decide in advance how long you will play each day or week. When your time is up, ko99 will automatically remind you to take a break.
Only play with money you can afford to lose. Set a deposit limit to avoid spending beyond your budget.
You can suspend or permanently close your account at any time. It is your right, and ko99 fully supports you in doing so.
If you have any concerns about your gaming, our support team is available 24/7. Get help safely and without judgment.
Playing at ko99 is about having fun. This page is here to help you enjoy that fun in a healthy, controlled way.
Responsible Gaming means keeping gaming as an enjoyable part of your life — one where you stay in control at all times. At ko99, we believe a mindful player knows when to play, how long to play, and when to take a break.
Many people in Bangladesh enjoy online gaming as a fun way to spend their time — and that is perfectly normal. Problems arise when gaming turns into an emotional dependency or addiction. ko99's responsible gaming programme is designed to reduce exactly that risk.
Responsible gaming at ko99 is not a rule — it's a culture we're building together.
Ko99 provides a range of effective tools to keep your gaming experience safe. They are entirely optional and can be activated at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, it cannot be increased before the specified period ends.
Set a time limit for each session before you start. Once the time is up, you will be logged out automatically.
Cap the maximum amount you can wager within a set period. This protects you from sudden large losses.
Take a temporary break of 1 day to 6 weeks. Your account will be inactive for the duration.
Pop-up notifications will appear at set intervals showing how long you've been playing and how much you've spent.
Limit reductions take effect immediately, but increasing a limit requires a 24–72 hour waiting period — this is intentional and exists to protect you.
Sometimes we don't even notice when gaming starts to become a problem. Watch for the signs below — if even one of them applies to you, it may be time to take a break.
"This time I'll win for sure" — betting repeatedly with that mindset is a warning sign of problem gambling.
Hiding how much you play or how much money you spend is a serious warning sign.
Using money meant for rent, groceries, or your child's education for gaming.
Feeling empty or anxious when not gaming.
Thoughts about gaming are interfering with daily life.
That's a good sign — keep up that habit and check in with yourself regularly.
Answer the following questions honestly. If most of your answers are "Yes", consider talking to someone or using ko99's limit-setting tools.
Did you go over your budget last month?
Have you kept your gaming a secret from anyone in your family?
After a loss, have you felt the urge to chase and win it all back?
Has gaming been affecting your sleep or eating routine?
If you answered "Yes" to two or more questions, please contact ko99 support. We're here to help, without judgment.
Self-exclusion is a powerful decision that helps you step away from gaming. ko99 has made the process straightforward and effective.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact the support team directly.
While self-exclusion is active, ko99 will not send you any promotional emails or bonus offers.
Ko99 strictly prevents anyone under 18 from gaming on our platform. This is not just a legal obligation — it is our moral responsibility.
If you find out that a minor is using your account or has opened their own account, immediately [email protected]to let us know.
Don't face gaming problems alone. ko99's support team is here for you and will assist with complete confidentiality.
Asking for help takes courage. The ko99 team never judges — they are simply here to help.
These small habits go a long way in making responsible gaming easier.
Set a fixed time and budget for gaming each day. Starting without a plan makes it much easier to go over your limits.
Take at least a 10-minute break every hour. Get up, walk around, drink some water — a clear head leads to better decisions.
Gaming is entertainment. Focus on the fun of playing, not the expectation of winning — that way, a loss won't hit as hard.
Spend time on other hobbies or with family outside of gaming. A balanced lifestyle is one of the best defenses against gaming addiction.
Take a moment to add up how much time and money you spent on gaming last month. The best time to make a change is before things get out of hand.
If something feels off, reach out to ko99 support. Talking early keeps problems small — waiting makes them harder to resolve.